Refund & Cancellation Policy

Master Answer Writing sells credit packs. Credits are spent on evaluations. This page covers both the credits we return automatically and the money we return on request.

Credits we refund automatically

You do not have to contact us for any of these. They are issued by the system and appear in your wallet ledger.

• A failed evaluation. If marking fails for any reason, the credits are returned in full.
• An evaluation that breaches our time limit. If a copy is not returned within our stated limit, it is treated as our failure and refunded.
• A page we could not read. Illegibility is detected before any credit is spent, so there is nothing to refund — you are never charged for a copy we cannot mark.
• A successful appeal. If you appeal a mark and a senior reviewer agrees with you, your appeal stake is returned.

Money we refund on request

• Unused credits, within 7 days of purchase. If you have bought a pack and not spent any of its credits, write to us within seven days and we will refund the purchase in full.
• A duplicate or failed charge. If you were charged twice, or charged without receiving credits, we refund it in full whenever you notice. There is no time limit on this one — it is our error.

What we do not refund

• Credits you have already spent on a completed evaluation. The work has been done and the feedback delivered. If you believe the mark itself is wrong, use the appeal process rather than a refund — that is what it exists for.
• Free or earned credits. Signup bonuses, streak and referral credits have no cash value and are not refundable.
• Expired credits. Expiry dates are shown in your wallet and we warn you in advance.
• Disagreement with a mark. We mark strictly and deliberately; a low score is the product working, not a defect. Appeals are free to raise and the stake is returned if you are right.

Cancellation

There is no subscription and nothing recurring, so there is nothing to cancel. You buy a pack when you want one. You can stop using Master Answer Writing at any time, and you can ask us to close your account — see the Privacy Policy. Closing an account forfeits any unspent credits.

How to request a refund

Email aspatechworks@gmail.com from the address on your account, with your registered mobile number and the invoice number from your wallet.

• We respond within 3 working days.
• Approved refunds are returned to the original payment method within 5 to 7 working days, subject to your bank.
• We do not charge a processing fee on refunds.

Contact

Archit Kumar (trading as ASPA Techworks) — aspatechworks@gmail.com