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UPSC 2017 GS-IV · 10 marks · 150 words

How will you apply emotional intelligence in administrative practices?

What “Explain” demands

set out how or why something works, with the mechanism made explicit.

The characteristic failure: stating that it works without showing how.

What a top answer must contain

These are the checkable specifics from the marking standard for this question — the actual case, committee, datum or thinker, not an instruction to “give examples”.

  • Goleman's five components named: self-awareness, self-regulation, motivation, empathy, social skill (Salovey and Mayer for the original construct)
  • Each component must be tied to an administrative act rather than defined in the abstract
  • Applications: defusing a public hearing on land acquisition (empathy), holding composure during a communal flare-up (self-regulation), reading a resistant subordinate (social skill)
  • Team and grievance handling: motivating staff in a poorly-resourced district, receiving a delegation without capitulating
  • Guardrail a strong answer adds: emotional intelligence is a capability, not a value — it can serve manipulation, so it must sit on ethical foundations

The band thresholds and the pre-scored sample answers behind this standard stay private — they are the calibration your copy is placed against.

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